Video Commerce: frequently asked questions
Short answers to the most common questions about Video Commerce, each with a link to the full guide. If your question isn’t here, write to suporte@provei.ai or message us on WhatsApp at +55 11 5296-0168.
Getting started
Section titled “Getting started”How do I turn on Video Commerce?
Section titled “How do I turn on Video Commerce?”This feature is turned on by Provei. Contact support to turn it on. Once it’s on, the Video Commerce menu shows in the dashboard. See Video Commerce.
Does Video Commerce use credits?
Section titled “Does Video Commerce use credits?”Video Commerce usage is counted in video views, not in AI credits. You follow the month’s usage in the Uso do mês (Monthly usage) card. See Monthly usage.
Do I need to install another code for the videos?
Section titled “Do I need to install another code for the videos?”No. The PROVEI.AI code, the same one the try-on uses, already loads Video Commerce. If your store will use only the videos, install that same code from the Instalação (Installation) screen. See Installation and cart.
Do I need the virtual try-on to use Video Commerce?
Section titled “Do I need the virtual try-on to use Video Commerce?”No. Video Commerce works on its own. With no active try-on, the PROVEI.AI code loads only Video Commerce. See Installation and cart.
Videos
Section titled “Videos”What videos can I upload?
Section titled “What videos can I upload?”MP4, MOV or WebM files up to 90 seconds and 250 MB. From your phone, the upload page lists MP4 and MOV. Vertical videos work best, like the ones you already post on Instagram. See Upload videos.
Do I need to log in on my phone to upload with the QR code?
Section titled “Do I need to log in on my phone to upload with the QR code?”No. The QR code opens an upload page for your store that’s valid for 15 minutes. The videos show up in the dashboard on their own. See Upload from your phone.
Can I import videos from Instagram?
Section titled “Can I import videos from Instagram?”Not yet. Importar do Instagram (Import from Instagram) shows in Vídeos (Videos) as Em breve (Coming soon). For now, upload the videos from your computer or your phone. See Coming soon.
How many products can I tag in a video?
Section titled “How many products can I tag in a video?”Up to 12 products per video. Each product can have up to 30 videos. See Videos on products.
My product isn’t in the Provei catalog. Can I still tag it?
Section titled “My product isn’t in the Provei catalog. Can I still tag it?”Yes. Paste the link to the product page in your store under ou cole o link do produto (or paste the product link) and click Adicionar (Add). The product shows as Link colado (Pasted link). See Tag products in a video.
Does deleting a video need Publicar (Publish)?
Section titled “Does deleting a video need Publicar (Publish)?”No. The video leaves your store right away, without publishing. It can’t be undone, and the earlier numbers stay in Resultados (Results). See Delete a video.
Showcases
Section titled “Showcases”Can I have more than one showcase?
Section titled “Can I have more than one showcase?”Yes, up to 20. For example, a bubble on product pages and a carousel on the home page. Two bubbles can’t take the same corner on the same pages. See Create and edit showcases.
Do I need to create a showcase for each product?
Section titled “Do I need to create a showcase for each product?”No. An automatic showcase on Todas as páginas de produto (All product pages) shows, on each product, the videos tagged with it. See Automatic videos on each product page.
Which format should I use?
Section titled “Which format should I use?”To start, the Bolha flutuante (Floating bubble), marked Recomendado (Recommended), with automatic content on product pages. For the home page, a carousel or stories with chosen videos. See Showcase formats.
Do I need a CSS selector to place the showcase?
Section titled “Do I need a CSS selector to place the showcase?”No. Pick one of the ready-made spots, such as Abaixo do botão de comprar (Below the buy button), and check it with Conferir na minha loja (Check in my store). The CSS selector lives under Avançado (Advanced), only for when the ready-made spot doesn’t work with your theme. See Where the showcase shows.
Does pausing a showcase delete anything?
Section titled “Does pausing a showcase delete anything?”No. Once paused, it leaves your store after you publish, but the showcase and the videos stay saved. Switch it back on and publish to bring it back. See Pause, duplicate or delete.
Publish and check
Section titled “Publish and check”Do I need to publish after uploading a video or tagging a product?
Section titled “Do I need to publish after uploading a video or tagging a product?”No. Videos and products save right away. Only showcase changes need Publicar (Publish) to reach your store. But a video only shows in your store once a published showcase exists. See Publish and check your store.
Can I test before publishing?
Section titled “Can I test before publishing?”Yes. Use Conferir na minha loja (Check in my store) in the Onde (Where) step. Provei opens a page of your store without changing anything and says whether it found the spot and how many videos go in. See Check in my store.
How long does the showcase take to show up in my store?
Section titled “How long does the showcase take to show up in my store?”Up to 1 minute after you click Publicar (Publish). The video must be Pronto (Ready): after the upload, it shows Processando (Processing) and turns Pronto on its own. See How long it takes.
In your store
Section titled “In your store”Why doesn’t the Adicionar ao carrinho (Add to cart) button show in the player?
Section titled “Why doesn’t the Adicionar ao carrinho (Add to cart) button show in the player?”The player adds to the cart when the customer is on the product’s own page, on a supported platform. On other pages, the product name takes them to its page, where they buy as usual. See Add to cart from the video.
The showcase doesn’t show in my store. What do I do?
Section titled “The showcase doesn’t show in my store. What do I do?”Check that you published, that the showcase is active, that the page is one of the chosen pages and that there are videos tagged with the page’s product. See Troubleshooting.
Results and usage
Section titled “Results and usage”Do the numbers count purchases made later, on the product page?
Section titled “Do the numbers count purchases made later, on the product page?”Adicionados ao carrinho (Added to cart) counts only products added to the cart from the video player, confirmed by your store. Revenue comes from Google Analytics 4 and shows in your store’s Resultados (Results). See Video results.
Which time zone are the days counted in?
Section titled “Which time zone are the days counted in?”São Paulo time, the same as Brasília. Today is included in the period. See Choose the period.
What happens when I reach the monthly limit?
Section titled “What happens when I reach the monthly limit?”The videos are paused in your store until usage renews, or until you change plans. Nothing is deleted. See Monthly usage.