How Provei credits work
A credit is the unit of usage in Provei. Each virtual try-on created in your store uses credits from your plan. Your balance shows on the Início (Home) screen and in Conta › Plano e créditos (Account › Plan and credits).
What uses credits
Section titled “What uses credits”- Virtual try-ons: each try-on created in the Provador Virtual (fashion try-on), the Provador Avançado (advanced try-on), the Provador de Óculos (eyewear try-on) and the room try-on (furniture, walls and wall coverings, flooring).
- Comparação de Tamanhos (size comparison): each view on the customer’s photo. The size recommendation alone, without a photo, does not use credits.
- Studio: each image attempt. The cost depends on the quality you choose and shows on screen before you generate, under Custo por tentativa (Cost per attempt).
- Try-ons through the API: try-ons made with your API key also use credits from your plan. See API keys.
What does not use credits
Section titled “What does not use credits”- Tabela de Medidas (the size guide on the product page).
- Tamanho Ideal, shown as Descubra seu tamanho (Find your size).
- Video Commerce.
- Opening the try-on without creating a try-on.
Where to see your balance
Section titled “Where to see your balance”On the Home screen
Section titled “On the Home screen”The Créditos (Credits) card shows how many credits you have available and about how many days they should last at this month’s pace. The Ver uso e plano (See usage and plan) link takes you to the plan screen.
In Plan and credits
Section titled “In Plan and credits”In Conta › Plano e créditos you see your current plan, your Créditos disponíveis (Available credits), the estimate Seus créditos devem durar cerca de (Your credits should last about) and the Créditos usados (Credits used) card, with usage for today, this week and this month, plus a comparison with last month. See Plan and credits.
If your balance includes extra credits, they show separately, for example “400 do plano + 100 extras” (400 from the plan + 100 extra).
When credits run out
Section titled “When credits run out”The dashboard shows Seus créditos acabaram: o provador não gera novas provas até você recarregar. (Your credits ran out: the try-on won’t create new try-ons until you top up.) and the estimate shows as Esgotados (Used up).
In your store, the try-on may be unavailable until you top up. The same can happen when the account has no active plan.
To top up or change plans, open Conta › Plano e créditos and click Falar com a Provei (Talk to Provei). See also Out of credits.
How to keep an eye on usage
Section titled “How to keep an eye on usage”- Check how long your credits should last once a week, especially during campaigns and busy dates.
- Compare Este mês (This month) with Mês passado (Last month) in Créditos usados to see whether usage went up.
- If the estimate gets short, contact Provei before your balance runs out.
Frequently asked questions
How much does each try-on cost?
Each try-on uses credits from your plan. See your balance and usage in Conta › Plano e créditos (Account › Plan and credits).
Does Video Commerce use credits?
No. Video Commerce is a separate product and does not use credits.
What happens when credits run out?
The try-on stops creating new try-ons until you top up, and it may become unavailable in your store. To get more credits, contact Provei.
How do I buy more credits?
Plan changes and top-ups are handled with Provei. In Conta › Plano e créditos, click Falar com a Provei (Talk to Provei).