Photo tips for using the virtual try-on
The photo the customer uploads decides the quality of the result. Below is the same guidance the try-on window shows, ready for you to copy and send to customers through customer service, social media or your store’s help page.
The try-on window is in Portuguese, so the button and message names below stay in Portuguese, with a translation in parentheses.
Text to share with customers
Section titled “Text to share with customers”The text below speaks directly to the customer. Copy the part for the try-on your store uses.
For every photo
Section titled “For every photo”- Use a sharp, well-lit photo.
- Upload the photo as JPG, PNG, WebP or HEIC, up to 10 MB. iPhone photos work.
- On a phone, tap Tirar Foto (Take photo) to use the camera or Escolher da Galeria (Choose from gallery) to use a photo you already have.
- If the photo isn’t accepted, choose another one. The window explains why.
Clothing
Section titled “Clothing”- Use a photo of just you, with no one around.
- The image shows how the garment looks on you. To find your size, use the store’s size recommendation when it’s available.
Eyewear
Section titled “Eyewear”- Take a selfie looking straight at the camera.
- Take off the glasses you’re wearing.
- Make sure your face is well lit.
- The result is a visual simulation. It doesn’t measure whether the frame fits your face.
Furniture
Section titled “Furniture”- Take a photo of the room where you want to put the piece.
- If you want, mark the area on the photo where the piece should go before generating the image.
Walls and wall coverings
Section titled “Walls and wall coverings”- Take a photo of the wall you want to cover, with the wall as the focus.
Flooring
Section titled “Flooring”- Take a photo of the room that clearly shows the floor where the flooring will go.
Messages the customer may see
Section titled “Messages the customer may see”| Message | What to do |
|---|---|
| Formato não suportado. Use JPG, PNG, WebP ou HEIC. (Format not supported. Use JPG, PNG, WebP or HEIC.) | Upload the photo in one of these formats. |
| Imagem muito grande. Máximo 10MB. (Image too large. 10 MB maximum.) | Upload a smaller photo or take a new one. |
| Não conseguimos processar essa imagem. Tente outra foto. (We couldn’t process this image. Try another photo.) | Choose another photo. |
| Você atingiu o limite de imagens (You’ve reached the image limit) | Wait the time shown on screen to try on again. |
For problems that keep happening, see Photo rejected.