Install code not found on this page
Não encontramos o código nesta página. (We couldn’t find the code on this page.) means the test on the Instalação (Installation) screen opened the page but didn’t find the Provei code on it. Most of the time, the theme wasn’t published after the code was pasted, or the code went into a file the product page doesn’t use.
Check in this order
Section titled “Check in this order”-
Use the right link.
Paste the URL of a product page from your store, copied from the browser’s address bar and starting with
https://. A link to your platform’s admin panel won’t work. If you see Esse link não parece válido. (That link doesn’t look valid.) or Use um link que comece com https:// (Use a link that starts with https://), copy the URL again. -
Save and publish the theme.
After pasting the code, save the file and publish the theme. On Shopify, make sure you edited the published theme, not a copy.
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Check where the code was pasted.
The code must be in the layout used by every page, at the end of the theme code, before the last line (
</body>). See the guide for your platform in Installation. -
Wait for the cache and test again.
If the store uses a cache, the new page can take a few minutes to show up. Wait and click Testar (Test) again.
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Installed through a tag manager?
If the code was added through Google Tag Manager or another tag manager, the test doesn’t find it, even when it works. Open the product page and check whether the button shows.
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Changed the theme recently?
Theme changes and layout updates often wipe out pasted code. Copy the code again from Instalação and paste it into the new theme.
If the test says Não foi possível testar agora
Section titled “If the test says Não foi possível testar agora”Não foi possível testar agora. (We couldn’t run the test right now.) means the test couldn’t even open the page. Check that the link is a public page of your store, starts with https:// and opens in a private window. If it keeps happening, contact support.
The button may be working anyway: open the product page in your store and check.
Still not solved?
Section titled “Still not solved?”Contact support by email at suporte@provei.ai, on WhatsApp at +55 11 5296-0168, or with the Fale com a gente no WhatsApp (Talk to us on WhatsApp) button in the test step. Send:
- your store link and platform (Shopify, Nuvemshop, VTEX, Tray or another);
- the product link you tested;
- a screenshot of the test result and, if you can, of the part of the theme where you pasted the code.
Don’t send your platform password or API keys. Support doesn’t need them.
Frequently asked questions
I installed through Google Tag Manager and the test says it didn't find the code. Is that wrong?
Not necessarily. The test reads the page HTML without running scripts, so it doesn't see code added by tag managers. Check for the button directly on the product page.
Do I need to paste the code on every product page?
No. Paste it once, in the layout used by every page of the store.