Satisfaction with the result (CSAT)
The Satisfação com o resultado (Satisfaction with the result) page shows how customers rate the try-on result. It exists for stores with a furniture, floor or wall try-on. To open it, click Satisfação (Satisfaction) in the Resultados (Results) tabs, or Ver respostas e motivos (See answers and reasons) on the satisfaction card in the overview.
To turn on the survey and edit the question, see Result rating survey (CSAT).
Filter
Section titled “Filter”- Período (Period): from Última hora (Last hour) to Últimos 90 dias (Last 90 days). The default is Últimos 7 dias (Last 7 days).
- Provador (Try-on): Todos os provadores (All try-ons), Móveis (Furniture), Paredes (Walls) or Pisos (Floors).
Click Atualizar (Refresh) to fetch the latest answers.
Read the numbers
Section titled “Read the numbers”| Number | What it means |
|---|---|
| CSAT positivo (Positive CSAT) | The share of answers that were Gostei (I liked it). |
| Respostas (Answers) | How many ratings came in during the period. |
| Gostei | How many positive ratings. |
| Não gostei (I didn’t like it) | How many negative ratings. |
The Como ler o CSAT (How to read CSAT) panel fills in the picture:
- Taxa de resposta (Response rate): how many of the results shown were rated.
- Com ação positiva (With a positive action): the share of results shown where the customer downloaded, shared or went on to buy.
The response rate and actions count the results shown in the period. CSAT counts ratings by the date of the first answer, so the totals can differ.
See the trend and the answers
Section titled “See the trend and the answers”- Evolução das avaliações (Ratings over time): the chart of Gostei and Não gostei across the period.
- Comparação por provador (Comparison by try-on): the CSAT and answers for each try-on.
- Respostas recentes (Recent answers): each rating with its date, try-on, product, the rating itself, the reasons and the comment.
Export
Section titled “Export”Click Exportar CSV (Export CSV) and choose:
- Respostas (Answers): every rating received.
- Resumo (Summary): the numbers for the period.
- Evolução (Trend): Gostei and Não gostei by date.
- Por provador (By try-on): the numbers for each try-on.
To go back to Resultados, click Voltar ao Painel (Back to dashboard).
Frequently asked questions
What is positive CSAT?
CSAT positivo (Positive CSAT) is the share of answers that were Gostei (I liked it). Only people who choose to rate are counted, so read it together with the response rate.
Do my team's tests count toward CSAT?
No. Previews and tests done while logged in to the dashboard, by your team or by Provei, don't count. Ratings from before this measurement started may include tests.
I can't find the Satisfação page. Why?
It only exists for stores with a furniture, floor or wall try-on.