Provei Help Center
Step-by-step guides to install, set up and track Provei in your store.
Start here
- Install ProveiAdd the code to your store theme and check the button.
- Add productsBring in your catalog from a store link or a spreadsheet.
- Set up size chartsCreate or import charts and link them to products.
- Customize the in-store experienceAdjust the button, try-on window, invitation and brand.
- Understand your resultsLearn what each number on the Results screen means.
- Fix a problemButton not showing, failed imports and other cases.
All topics
- Getting startedWhat Provei does, the dashboard and how credits work.
- InstallationThe try-on code on Shopify, Nuvemshop, VTEX, Tray and others.
- ProductsCatalog, importing by link or spreadsheet, and product photos.
- Virtual try-onHow try-on works for fashion, eyewear, furniture, walls and floors.
- Measurements and sizesSize charts, Find your size and Compare sizes.
- In-store experienceButton, try-on window, invitation, rules and branding in your store.
- CustomersWho used try-on, sending to your CRM and LGPD requests.
- ResultsTry-ons, cart, revenue, satisfaction and CSV export.
- AccountPlan and credits, team, integrations and API keys.
- Other productsStudio, Video Commerce and Provei in ChatGPT.
- DevelopersInstall snippet, widget API, events and CSS.
- TroubleshootingWhat to do when something does not show or work.
- FAQShort answers to the most common questions.
- Privacy and securityCustomer photos, LGPD and care with keys and access.
- What's newWhat changed in Provei recently.
Talk to support
If a guide did not solve it, write to support. Include your store address and what you see on screen so we can answer faster. Never send passwords or keys.