Result rating survey (CSAT)

The Avaliação do resultado (Result rating) is a short survey that appears after the shopper sees the try-on result. They rate it with one tap, Gostei (I liked it) or Não gostei (I didn’t like it), and can pick reasons and leave a comment.

The survey applies to the floor, wall and furniture try-ons. If your store has these try-ons, you’ll find it in Experiência na loja › Regras › Avaliação (satisfação) (In-store experience › Rules › Rating (satisfaction)).

Turn the survey on

1. On the Pesquisa de satisfação · CSAT (Satisfaction survey · CSAT) card, turn on Solicitar avaliação após gerar a imagem (Ask for a rating after generating the image).

2. In Pergunta exibida ao cliente (Question shown to the shopper), write a short, clear question about the result, up to 200 characters. Since shoppers see the try-on in Portuguese, write the question in Portuguese. The default question is “Te ajudou a ver se combina com o seu ambiente?” (Did it help you see whether it suits your space?).

3. Adjust the reasons if you want (see below).

4. Click Salvar pesquisa CSAT (Save CSAT survey).

Caution

This card doesn’t use the editor’s Publicar alterações (Publish changes) button. Save with Salvar pesquisa CSAT. While there is a pending change, the card shows Alterações não salvas (Unsaved changes).

The status at the bottom of the card shows Pesquisa ativa (Survey on) or Pesquisa desativada (Survey off).

Edit the reasons

• Motivos para “Não gostei” (Reasons for “I didn’t like it”): shown as “O que faltou?” (What was missing?) after a Não gostei. Shoppers can pick more than one reason. After a Não gostei, they can also leave an optional comment.
• Motivos para “Gostei” (Reasons for “I liked it”): shown as “O que mais gostou?” (What did you like most?) after a Gostei. With no reasons, this question doesn’t appear.

Keep the labels objective. To add one, type the reason in the field and click Adicionar motivo (Add reason) or Adicionar motivo positivo (Add positive reason). Each list takes up to 10 reasons, with no duplicates. To remove a reason, use the remove button next to it.

Turn the survey off

Turn off Solicitar avaliação após gerar a imagem and click Salvar pesquisa CSAT. New ratings are no longer accepted. The history is still available.

See the answers

Click Ver resultados de satisfação (See satisfaction results) on the card, or open Resultados › Satisfação (Results › Satisfaction). See Satisfaction with the result.

In the editor preview, the Resultado (Result) moment shows the survey. Click it to go straight to this card.

Frequently asked questions

Do I need to click Publicar alterações after changing the survey?

No. The survey has its own button, Salvar pesquisa CSAT (Save CSAT survey). It doesn't depend on the editor's publish bar.

What happens to past answers if I turn the survey off?

New ratings are no longer accepted, but the history is still available in Satisfação (Satisfaction).

Who sees this survey?

It applies to the floor, wall and furniture try-ons on your account.

See also

• Satisfaction with the result (CSAT)
• Try-on window
• Virtual try-on