Privacy and security
The virtual try-on handles photos and, if you ask for them, your shoppers’ contact details. This section explains what happens to that data, what’s up to your store, and how to protect access to your account.
In this section
Section titled “In this section”- Shopper photos: the path of the photo uploaded to the try-on, what shows in the dashboard, and how to delete a customer’s data.
- LGPD in your store: the store’s responsibilities, consent for contact, and deletion requests under Brazil’s data protection law.
- Best practices for keys and access: where to keep API keys, how to replace a leaked key, and how to give your team access.
Suspicious requests
Section titled “Suspicious requests”Provei never asks for your password, temporary password, API key or token by email, WhatsApp or phone. Only use the channels on this page: suporte@provei.ai and WhatsApp +55 11 5296-0168. Requests to enable a store address, turn on features or change plans must come from the account owner.
Provei policies
Section titled “Provei policies”For questions about personal data, write to suporte@provei.ai.