Terms of Service
PROVEI.AI
Last updated: January 2026
Identification of the Parties
These Terms of Service (the “Terms”) govern use of the Provei.AI platform (the “Platform” or “Service”), developed and operated by:
Reverbs Ai Tecnologias LTDA
CNPJ: 52.162.463/0001-53
Address: Alameda Vicente Pinzon, 54 - 3º andar - Vila Olímpia, São Paulo - SP, CEP 04547-130
Contact: [email protected]
Hereinafter referred to simply as “PROVEI.AI”, “REVERBS”, “we”, or “our”.
CLIENT or USER
The legal entity or sole proprietor that contracts the Platform’s services for integration into its e-commerce operation.
END CONSUMER
The CLIENT’s customer who uses the virtual try-on feature made available in the CLIENT’s e-commerce operation.
Definitions
For purposes of these Terms, the following definitions apply:
Virtual Try-On
Technology that uses artificial intelligence to generate images simulating the display of products (furniture, decor, clothing, and accessories) in environments or on people, based on photos uploaded by End Consumers.
Credit
A Platform consumption unit that authorizes the generation of one (1) image processed by Virtual Try-On technology.
Widget
A software component provided by PROVEI.AI for integration into the CLIENT’s e-commerce operation, allowing End Consumers to use the Virtual Try-On feature.
Inputs and Outputs
Inputs: images, photos, and other content submitted for processing. Outputs: images generated by the Platform as a result of processing the Inputs.
Plan and Auto Top-Up
Plan: package of services contracted by the CLIENT. Auto Top-Up: a feature that enables automatic Credit top-ups when the balance reaches a specified threshold.
Acceptance and Contractual Binding
By accessing, registering for, or using the Platform, the CLIENT declares that it has read, understood, and fully agreed to these Terms and to the Privacy Policy available at provei.ai/en/privacy-policy.
Acceptance of these Terms is formalized by: (a) clicking an acceptance button during registration; (b) electronically signing a commercial proposal; or (c) beginning actual use of the Service.
MINIMUM AGE
Use of the Platform by either the CLIENT or End Consumers is restricted to individuals aged 18 (eighteen) or older. By using the Service, the CLIENT warrants that it meets the required minimum age and undertakes to inform its End Consumers of this restriction.
Purpose and Description of the Service
PROVEI.AI provides the CLIENT with access to an artificial-intelligence-based Virtual Try-On platform that allows End Consumers to view products from the CLIENT’s catalog in real environments or on their own images before purchase.
SaaS Model
The Service is offered as SaaS (Software as a Service), accessible over the internet through integration of the Widget into the CLIENT’s e-commerce operation.
Native Integrations
PROVEI.AI provides native integrations with leading e-commerce platforms, including, but not limited to, Shopify, WooCommerce, and VTEX.
Probabilistic Nature of AI
The CLIENT acknowledges that artificial intelligence technology is probabilistic by nature and that results (Outputs) may vary in quality, accuracy, and suitability for the intended purpose.
Client Registration and Account
To use the Platform, the CLIENT must create an account by providing true, complete, and current information, including: corporate name, CNPJ, address, contact details, e-commerce information, and billing information.
Responsibility for Access
The CLIENT is solely responsible for maintaining the confidentiality of its access credentials (login and password) and for all activity carried out through its account.
Breach Notification
The CLIENT undertakes to promptly notify PROVEI.AI of any unauthorized use of its account or any other security breach.
Credit and Payment System
The Service operates through a Credit system, in which each Credit corresponds to one image generated by PROVEI.AI’s Widget.
6.1. Purchasing Credits
6.2. Credit Terms
| Term | Description |
|---|---|
| Validity | 12 (twelve) months from the acquisition date. Unused Credits expire automatically. |
| Transferability | Credits are personal and non-transferable and may not be assigned, sold, or shared with third parties. |
| Payment | Processed through a third-party payment platform (Stripe). |
6.3. Auto Top-Up
By enabling Auto Top-Up, the CLIENT expressly authorizes automatic charges for additional Credits to its registered payment method when the balance reaches the configured minimum threshold. The CLIENT may disable this feature at any time in its settings area.
License to Use
Subject to payment of applicable fees and compliance with these Terms, PROVEI.AI grants the CLIENT a limited, non-exclusive, non-transferable, and revocable license to use the Platform exclusively to display products in its own e-commerce operation.
7.1. Prohibited Activities
Intellectual Property
Platform Ownership
The Platform, including its source code, algorithms, artificial intelligence models, interface, design, trademarks, logos, and all associated documentation, is the exclusive property of REVERBS or its licensors.
Inputs (Submitted Content)
The CLIENT and End Consumers retain ownership of submitted Inputs. By submitting Inputs, they grant PROVEI.AI a non-exclusive, worldwide, irrevocable, royalty-free license to process the Inputs exclusively to provide the Service.
Outputs (Generated Images)
PROVEI.AI will exclusively own all rights to generated Outputs. Subject to payment of applicable fees, the CLIENT receives a non-exclusive, non-transferable, and limited license to use the Outputs exclusively to display products in its e-commerce operation.
NO AI TRAINING
PROVEI.AI does NOT use Inputs or Outputs to train artificial intelligence models.
Client Warranties and Responsibilities
The CLIENT represents and warrants that:
Publicity Rights
The CLIENT is solely responsible for ensuring that all people depicted in processed images consented to use of their likeness for Virtual Try-On. Infringement of publicity rights gives rise to moral damages regardless of proof of harm (dano in re ipsa).
Prohibited and Acceptable Use
10.1. Prohibited Content
It is expressly prohibited to submit, process, or generate content that:
10.2. Prohibited Conduct
Consequences
PROVEI.AI reserves the right, at its sole discretion, to remove content and suspend or terminate the account of any CLIENT that violates this clause, without prior notice and without a right to a refund.
Privacy and Data Protection
PROVEI.AI’s processing of personal data is governed by the Privacy Policy, available at provei.ai/en/privacy-policy, which forms an integral part of these Terms.
Roles of the Parties (LGPD)
PROVEI.AI acts as: (a) CONTROLLER of the CLIENT’s personal data; and (b) OPERATOR of End Consumers’ personal data processed on behalf of the CLIENT.
CLIENT Responsibilities
As CONTROLLER of its End Consumers’ data, the CLIENT is responsible for: (a) obtaining appropriate consent; (b) informing End Consumers about use of the technology; and (c) ensuring that its own Privacy Policy covers use of the PROVEI.AI Platform.
International Transfer
The CLIENT acknowledges and consents that its data and data processed by the Platform may be transferred to and stored on servers located in the United States of America. PROVEI.AI adopts the standard contractual clauses approved by the ANPD (Resolução CD/ANPD No. 19/2024).
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVEI.AI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR:
Liability Cap
PROVEI.AI’s total aggregate liability for any claims arising from these Terms or use of the Platform will be limited to the greater of: (a) the amounts actually paid by the CLIENT in the 12 (twelve) months preceding the event giving rise to the claim; or (b) R$ 1,000.00 (ONE THOUSAND BRAZILIAN REAIS).
Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
PROVEI.AI DOES NOT WARRANT:
NO SLA
PROVEI.AI does not offer a service-level agreement (SLA) or uptime guarantee. The Platform may be interrupted for maintenance, updates, or circumstances beyond PROVEI.AI’s control, without giving rise to any right to compensation, Credits, or an extension of time.
Right of Withdrawal and Refunds
Right of Withdrawal (CDC)
In accordance with Art. 49 of the Código de Defesa do Consumidor, a CLIENT that falls within the legal definition of consumer may exercise the right of withdrawal within 7 (seven) consecutive days, counted from the date the contract is confirmed or the first access to the Platform, whichever occurs later.
Refund Conditions
Full Refund
A full refund is due only if: (a) the request is made within the 7 (seven)-day period; AND (b) NO Credit has been used by the CLIENT.
Proportional Refund
If the CLIENT has used Credits within the 7 (seven)-day period, the refund will be calculated proportionally to UNUSED Credits, deducting the amount corresponding to Credits already consumed.
A withdrawal or refund request must be submitted by email [email protected]. PROVEI.AI will process the request within 5 (five) business days. Amounts will be refunded using the same payment method used for the purchase, within 30 (thirty) days after cancellation is confirmed.
Suspension and Termination
Termination by the CLIENT
The CLIENT may close its account at any time by email request. Closing the account does not create a right to a refund of unused Credits, except in the circumstances provided in clause 14.
Suspension by PROVEI.AI
PROVEI.AI may immediately suspend the CLIENT’s access to the Platform without prior notice in the event of: (a) suspected violation of these Terms; (b) payment default; (c) activities that compromise security; or (d) a court order.
Termination by PROVEI.AI
PROVEI.AI may terminate these Terms and close the CLIENT’s account, with or without cause, upon 30 (thirty) days’ prior notice. In the event of termination without cause, unused Credits may be refunded proportionally.
Termination for Cause
In the event of a material breach of these Terms, including but not limited to the prohibitions in clause 10, PROVEI.AI may immediately terminate the contract without prior notice and without a right to a refund of any amounts.
Changes to the Terms
PROVEI.AI reserves the right to modify these Terms at any time, at its sole discretion. Material changes will be communicated to the CLIENT at least 30 (thirty) days in advance.
Material changes include those that: (a) modify the CLIENT’s rights or obligations; (b) change the Credit or pricing system; or (c) modify privacy or security provisions. Continued use of the Platform after the notice period constitutes acceptance of the changes.
Communications and Support
Telephone/WhatsApp
Available 24 hours for clients in Brazil
General Provisions
Entire Agreement
These Terms, together with the Privacy Policy and any addenda, constitute the entire agreement between the parties and supersede all prior understandings, proposals, or agreements.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
Force Majeure
Neither party will be responsible for delays or failures to perform its obligations resulting from force majeure or fortuitous events, as defined in Art. 393 of the Código Civil.
Governing Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the Federative Republic of Brazil.
The parties elect the Central Court of the District of São Paulo, State of São Paulo, as the competent forum to resolve any disputes arising from these Terms, with express waiver of any other forum, however privileged.
CDC Reservation: If the CLIENT is considered a consumer under Law No. 8.078/1990 (Código de Defesa do Consumidor), the right to bring actions in the courts of the CLIENT’s domicile will prevail, pursuant to Art. 101, I of the CDC.
Contact
For questions, suggestions, complaints, or requests related to these Terms, contact us:
Email: [email protected]
Address: Alameda Vicente Pinzon, 54 - 3º andar - Vila Olímpia, São Paulo - SP, CEP 04547-130
Website: https://provei.ai
By clicking “I Accept” or using the Platform, the CLIENT declares that it has read in full, understood, and agreed to all terms and conditions set out here.
© 2026 Reverbs Ai Tecnologias LTDA. All rights reserved.